Prom FAQs

Do I need an appointment?

No, dressing rooms are available on a first-come first-serve basis. Plan ahead and give yourself plenty of time to find the prom gown of your dreams!

Do you track prom gown purchases?

Yes, we call it the Exclusively Yours Policy. Candice’s will never sell your prom gown to anyone at your school. We database each gown purchase to ensure your prom gown is exclusively yours.

Are you able to match my date’s vest and tie to my gown?

Yes! That’s no problem with Candice’s Color Match. We can easily match the color of your date’s vest and tie to your gown using our extensive catalog of color swatches, guaranteeing you and your date are a perfect match!

Also, grab this coupon and save your date $40 off his tuxedo rental!

Are all the gowns on your website in your store?

Yes and more! We carry more dresses in store than we can showcase on our website. We select an exclusive collection of styles and designers to display online. Visit us to see the entire collection. Candice’s is Springfield’s largest prom store, bringing the boldest styles and hottest brands to central Illinois! Availability of select styles may be limited.

What are your prom store hours?

Open 7 Days a Week!
Sunday – 11-4
Monday – 12-7
Tuesday – 12-7
Wednesday – 12-7
Thursday – 12-7
Friday – 12-6
Saturday – 10-5

What types of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, personal checks, and cash.

Do you have layaway?

Yes, we offer the convenience of Candice’s $50 Prom Layaway Plan. Details available in store.

What is your return policy?

All gown and accessory sales are final.

Still have questions?

Call us at 217-546-7905, send us a quick message, visit us on or stop by the prom store. We would love to answer any questions you may have.